Challenge: When Data Exists But Isn't Actionable
EasyHealth was built around a demanding premise: go to the patient. Every day, its clinicians visit members in their homes, many in rural communities facing transportation or language barriers, others who haven't seen a doctor in years.
Before Metriport, EasyHealth's clinical data depended almost entirely on what a health plan could supply, and it was often incomplete.
“Sometimes that information can be little more than basic demographics. And nowadays, having an enriched data set is more than just table stakes. It's really how you can make an impact in a patient's life.”
The data problem ran deeper than any single visit. Without reliable clinical history, EasyHealth couldn't prioritize outreach or build the care pathways that drive outcomes. The data existed. The challenge was making it usable.
Solution: From Raw Data to Usable Records
With Metriport, EasyHealth works from consolidated records rather than fragmented ones. Source data from across networks is normalized and organized into a single longitudinal record for each member.
“We used to work from whatever fragments we could get. With the great partnership we have with Metriport, we work from a real clinical record.”
That shift matters most for the patients EasyHealth was built to reach. When a member with dementia, or simply one who hasn't seen a doctor in years, can't recount their history, the clinical record does it for them. Providers arrive with context already in hand, and the visit focuses on what needs to happen next.
EasyHealth also credits Metriport's team for helping them go beyond access to actionability: not just providing data, but supporting the training, tooling, and analytics needed to operationalize it across a dispersed clinical workforce.
“What makes a big difference is having a partner who not only provides the data, but the support, the education, the analytics, and the software tooling that allows us to become more actionable with that data.”
Results: Real-Time Intelligence for Transitions of Care
The 72-Hour Window
The value of consolidated records is clearest when a patient is discharged from the hospital. EasyHealth uses Metriport's real-time ADT notifications to act the moment a member leaves a facility, within the window that matters most.
“In transitions of care, the first three days of a patient's transition are some of the most important moments. Having real-time insight as to when someone needs care allows us to immediately commence outreach and begin the education curve: do they have access to their drugs, their providers, any equipment, any downstream appointments? If we're able to capture people in the first 72 hours, we're intervening in the window where the evidence says it matters most.”
Without real-time discharge intelligence, EasyHealth risks missing it entirely. With it, the team can confirm medication access, coordinate follow-up, and connect members to the right downstream care before the window closes.
Data That Follows the Patient
EasyHealth also contributes encounter data back to health information exchange networks through Metriport.
“Working from connected data rather than fragments is what enables a more informed and holistic patient experience. In our view, that level of interoperability is the way things are going to work as standard in the future.”